Ryanair have claimed that their usual rebooking fee has been waived. However, now customers are having to pay the fare difference for their summer flights which in some cases is significantly higher. In some cases, the change fare is even higher than a brand new ticket on the same flight. Some passengers have noted a difference in fares from £10 to around £80.
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Disgruntled Ryanair customers have taken to Twitter to air their grievances over the hiked up costs.
One user said: “Trying to change my flight but a ‘fare difference’.
“Online the flights cost €102 but through manage booking its €121.98 why is it an extra €19.98 for the same flights?
“‘No fee’ but you’re charging people more for the same flight when changing.”
Another said: “While @Ryanair have waived flight change admin fees, can you question why the flight fare is significantly higher when selecting new dates than it is to book a new flight for the same dates?”
This Twitter user provided screenshots showing that if they rebooked the 3.20pm flight from Knock to Liverpool on November 12, it would cost €70.99 (£64.58).
However, they then checked the Ryanair website for the price of a brand new ticket on the same plane and it cost €39.99 (£36.38).
Another Twitter user called Martina had a similar problem.
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“@Ryanair Hi. Received an email saying I can move my April flight to Malaga free of charge but a difference in the fare cost may apply.
“To change to the same scheduled flight from April to September is costing an extra €192 for two passengers. What a rip off,” she said.
Express.co.uk have contacted Ryanair for comment on these findings.
Ryanair is not allowing customers to cancel flights but is advising customers to rebook at a later date.
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Their website says that Ryanair flights are “changeable” but they cannot be cancelled.
“If you do not travel on your booked flight the air fare, fees and charges are non-refundable but you may apply within one month of the date of travel for a refund of the Government Tax paid using this link.”
However, Ryanair is offering a refund for flights if they are cancelled.
It comes as Ryanair said they are planning on grounding most of their flights for at least two months from yesterday due to the coronavirus.
The company’s boss Michael O’Leary said that they do not expect to operate flights in April and May.
He said: “We do not expect to operate flights during the months of April and May at this time, but this will clearly depend upon Government advice, and we will in all cases comply with these instructions.”
Mr O’Leary has also said he will be taking a 50 percent pay cut along with other airline employees.
The pay cut will also be for April and May, with the airline re-assessing the situation at the end of it.
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